Commitment to Privacy

PayChoice Pty Ltd and it’s related entities (PayChoice “we” or “us”) is committed to providing quality services and protecting the personal information of our customers. This policy outlines our ongoing obligation in respect of how we manage Customers Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information?

  • Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, Date of Births, addresses, email addresses, phone, Drivers Licence number or other identification.

  • Billing Details – Billing names and addresses

  • Financial Details – Credit Cards and Banking information

  • Business Information – Directors, Authorised representatives, Employers

  • Information that we are required to collect by Law

How is personal information collected?

If you are a merchant and apply for an account with PayChoice this information is collected

  • You complete an application form for services

  • You enter details through the PayChoice Website

  • A Third Party engaged by you contacts PayChoice on your behalf

  • You call or email us

We engage a third party provider to perform checks on you

If you are a payer through PayChoice this information is collected –

  • You communicate with us via phone or email in relation to a payment or debit on your account

  • Providers of a software or electronic application that are integrated with PayChoice to process payments

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained

  • For a secondary purpose that is directly related to the primary purpose

  • With your consent; or where required or authorised by law.

Handling of Credit Card Data

PayChoice stores Credit Card information and is compliant in accordance with the Payment Card Industry (PCI) Data Security Standard (DSS) standard. PayChoice is responsible for ensuring the security of account data that it possesses, stores, processes, or transmits on behalf of the client.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and

  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

PayChoice Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

It is an important to us that your Personal Information is up to date. We will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

If you have any queries or complaints about our Privacy Policy please contact us at:

58-60 Victor Cres, Narre Warren VIC 3805
1300 360 837
Visit www.paychoice.com.au